We greatly appreciate the trust you place in us and understand the significance of secure transactions and protecting your privacy. This Privacy Policy outlines how SMJMD Global Store and its affiliates (collectively referred to as “SMJMD, we, our, us”) gather, use, share, or otherwise manage your personal data when you interact with the SMJMD GLOBAL STORE website at www.smjmdglobalstore.com
You can explore sections of this Platform without needing to share any personal information with us. However, please note that we do not provide any products or services outside of India, and your personal data will primarily be stored and processed within India. By visiting this Platform, providing your information, or using our products/services, you explicitly agree to be bound by the terms and conditions of our Privacy Policy, Terms of Use, and any applicable service/product terms. You also agree to be governed by Indian laws, including those related to data protection and privacy. If you do not agree, please refrain from using or accessing our Platform.
Collection of Your Information
When you use our platform, we gather and store the information you provide us over time. Once you share your personal data with us, you are no longer anonymous. Whenever possible, we specify which fields are mandatory and which are optional. You can always choose not to provide certain data by opting out of using a specific service, product, or feature on the platform.
We may collect and monitor your purchasing patterns, preferences, and any other details you voluntarily provide on our Platform. This data is utilized to conduct internal research on the demographics, interests, and behaviors of our users, helping us to better comprehend, safeguard, and serve you. The data is aggregated and analyzed as a whole. This may encompass the URL you visited prior to ours (whether or not it was on our Platform), the next URL you visit (again, whether or not it’s on our Platform), details about your web browser, and your IP address.
We collect personal data, including your name, email address, phone number, delivery address, credit/debit card details, and any medical or health-related information when you create an account, make a transaction, or engage in events or contests with us. Although browsing some parts of our platform is possible without registration, activities like placing orders or accessing our online content and services require you to be a registered user. We utilize your contact details to send you personalized offers based on your past orders and interests.
If you post messages on our message boards, chat rooms, or other communication areas, or leave feedback on the Platform or our social media handles, or if you use voice commands, virtual try-on features, or similar tools to shop on the Platform, we will collect the information you provide. We retain this information as needed to resolve disputes, offer customer support, troubleshoot issues, or conduct internal research and analysis, as allowed by law.
If you send us personal correspondence, like emails or letters, we may collect that information in a file specific to you. Additionally, if other users or third parties send us correspondence regarding your activities or posts on the Platform, this information may also be gathered and included in your file.
If you choose to enroll in our loyalty or membership programs, such as VIP or similar programs offered by SMJMD, we will collect and store your personal data. This includes your name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, as well as demographic and work details provided by you. This data may be given to SMJMD or a third-party business partner that manages online or offline establishments where you can earn and redeem loyalty points for purchasing goods and services. Additionally, we will gather information related to your transactions on the SMJMD platform and your UPI ID if you choose to pay using our SMJMD UPI platform. Please note that SMJMD is not responsible for the privacy practices or content of third-party business partners’ privacy policies. We recommend that you review their privacy policies before sharing any personal information.
Use of Demographic / Profile Data / Your Information
We use your personal data to process and fulfill orders, deliver products and services, and handle payments. Additionally, we communicate with you regarding your orders, products, services, and promotional offers. If we use your data for marketing purposes, we will offer you the option to opt out. Your personal information helps us enhance your customer experience, resolve disputes, and troubleshoot issues. It also assists in promoting a secure service, managing payments, and understanding consumer interest in our offerings. We use your data to inform you about both online and offline promotions, tailor and improve your experience, and report to regulatory bodies when necessary. Additionally, it helps us detect and protect against errors, fraud, and other criminal activities, enforce our terms and conditions, and fulfill any other purposes disclosed at the time of data collection.
To access certain products and services, we may need your permission to access your SMS, instant messages, contacts, location, camera, photo gallery, and device information. We may also request sensitive information such as your PAN, credit report, GST Number, government-issued IDs, and KYC details for the following purposes: (i) to determine your eligibility for credit and payment products; (ii) to issue GST invoices for business purchases; (iii) to enhance your user experience and provide access to our offerings. Please note that without providing consent, your ability to use these products and services may be affected.
To enhance our product and service offerings, we and our affiliates gather and examine demographic and profile data regarding your interactions with our Platform. We use your IP address to troubleshoot server issues and manage the Platform. Additionally, your IP address helps us identify you and collect general demographic information.
Cookies
We use cookies on some pages of our Platform to analyze website flow, measure the effectiveness of promotions, and enhance trust and safety. Cookies are small files placed on your device that assist in delivering our services. They do not contain personal information. Some features on our Platform require cookies to function properly, including the ability to log in with less frequent password entries. Cookies also help us provide content tailored to your interests. Most cookies are session-based and are automatically removed when you end your session. You can choose to decline or delete cookies if your browser settings allow, though this might limit certain features and require more frequent password entries. We utilize Google Analytics to gain insights into user behavior on our site.
Children Information
Access to our Platform is restricted to individuals who are legally capable of entering into contracts as defined by the Indian Contract Act, 1872. We do not intentionally gather or solicit personal information from minors under 18 years of age. Should you provide us with any personal data concerning individuals under 18, you confirm that you have the necessary authority and consent for us to utilize this information in line with our Privacy Policy.
Data Retention
We keep your personal data only as long as necessary to fulfill its intended purpose or as mandated by law. This period may extend if we need to prevent fraud, address legal claims, or comply with legal obligations. Additionally, we may retain anonymized data for analytical and research purposes.
Your Rights
We make every effort to ensure the accuracy and up-to-date status of your personal data. If you identify any inaccuracies in the data we process, we will correct or erase it as necessary. You can access, update, or correct your personal data directly through the features available on the Platform. For non-essential information, you have the option to delete it by logging into our website and navigating to the Profile and Settings sections. Alternatively, you can contact us using the details provided below for assistance with these requests.
You can withdraw your consent at any time by contacting us using the information provided below and including “for withdrawal of consent” in the subject line. We will verify your request before proceeding. Please be aware that withdrawing consent will not affect any actions taken before the withdrawal and will be governed by this Privacy Policy, related Terms of Use, and applicable laws. Additionally, withdrawing consent may impact your access to the Platform or limit our ability to provide certain services that depend on the information.
Your Consent
By accessing our Platform or submitting your personal information, you agree to the collection, use, storage, sharing, and other processing of your personal data as outlined in this Privacy Policy. If you provide us with personal information about others, you confirm that you have the authority to do so and allow us to use that information according to this Privacy Policy.
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